Terms of Service
The terms on which you may use Joyint, and what we owe each other.
1. Provider and scope
Joyint is operated by Joydev GmbH, Konrad-Zuse-Platz 8, 81829 Munich, Germany, registered with Amtsgericht München under HRB 278917 (the provider, "we"). Our full details are in the Imprint.
These terms govern your use of the Joyint platform, its web and desktop applications, and the associated services (together, the service). They apply in the version current when you open an account or place an order. Your own terms of business do not apply, even if we do not object to them.
The Joy and Jyn command line tools are separate: they are open source under the MIT license and are governed by that license, not by these terms.
2. What the service does
Joyint is product management for software work. It plans, tracks and traces work items, collaborates on them across a team, and delegates work to AI agents under scoped permissions and budgets. Your product data is plain text in your own Git repository. We provide the platform that reads, writes and coordinates it.
The service is offered in tiers:
Free covers the Joy and Jyn command-line tools, the desktop app, the VS Code extension, AI delegation, the command and conversation chat, end-to-end encryption, traceability, and your own Git, for a single person, at no charge.
Pro adds the Joyint web platform, forge sync, AI jobs, and AI budgets.
Teams adds multi-user projects, team chats, team AI budgets, and a cost overview. A Teams subscription belongs to a person, not to a company or a project: everyone who works in a shared project holds their own.
Which functions belong to which tier can change as the service develops. We will not remove a function you are paying for from your tier during a running billing period without offering you a cancellation.
AI features run on model providers. Where a feature uses your own provider key, your contract with that provider applies to that use and its cost, and we are not a party to it.
3. Account and conclusion of contract
Using the platform requires an account. You give a working email address, keep your credentials to yourself, and are responsible for what happens under your account. Accounts are personal and not transferable.
A free account comes into being when you register and we confirm it. A paid subscription comes into being when you complete the checkout and it is confirmed to you. The description on our website is an invitation to order, not a binding offer.
You must be able to enter into a contract. If you register on behalf of an organisation, you confirm that you may bind it.
4. Prices, payment, and who sells to you
Prices are the ones shown at the moment you order. Prices for consumers in the European Union include statutory VAT. Where no tax is levied in your country, the price shown is what you pay.
Payments run through our merchant of record, who is named on the checkout page and on your invoice. The merchant of record, not we, is your seller for the subscription: it concludes the purchase with you, charges you, issues the invoice, handles the taxes, and handles withdrawal and refunds. Its terms of sale apply to that purchase alongside these terms. These terms govern your use of the service itself.
If a payment fails, we may suspend paid functions after notifying you and giving the payment a chance to be retried. Free functions stay available and your data stays yours.
Where a price is offered as permanent for an early cohort, it stays at that amount for as long as the subscription runs without interruption, including at renewal.
5. Term, renewal and cancellation
A subscription runs for the billing period you chose, monthly or yearly, and renews for the same period unless it is cancelled before the period ends.
You can cancel at any time with effect from the end of the current billing period. The service stays fully available until then and nothing is charged afterwards. Cancellation is possible in your account settings and needs no reason, no phone call and no email.
We may terminate for good cause, in particular a serious or repeated breach of section 7. Where the breach can be cured, we will ask you to cure it first. Ordinary termination by us takes effect at the end of a billing period with one month's notice.
After the contract ends, your product data remains where it always was, in your own Git repository. We delete the platform-side copy and the account data within a reasonable period, unless we must keep it to meet a statutory retention duty.
6. Your content, and the rights you give us
Your content stays yours. We claim no rights in it beyond what running the service requires: the right to store, copy, transmit and display it for you and for the people you have given access to, for as long as you use the service.
You are responsible for what you put into the service, including that you may put it there. You warrant that your content does not infringe the rights of others and does not break the law.
7. Acceptable use
You may not use the service to:
break the law or infringe the rights of others; gain or attempt to gain unauthorised access to the service, other accounts, or the infrastructure behind them; interfere with the service's integrity or performance, including by load that is not ordinary use; circumvent limits, quotas or access controls, or share a personal account with others; probe or test our security without our written agreement; resell or make the service available to third parties beyond the collaboration the tier provides; or use the service to build a competing product from data obtained through it.
Where a use endangers the service or other users, we may suspend the account immediately and inform you without delay.
8. Availability
We aim for high availability and operate the service with care, but we do not promise a fixed availability figure and give no service level agreement. Maintenance, updates, and faults outside our control can interrupt the service. Where an interruption is planned and significant, we announce it beforehand where that is reasonable.
The command line tools work without the platform, so your product data stays readable and writable even when the platform is not reachable.
9. Liability
We are liable without limit for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent we have given a guarantee.
For slight negligence we are liable only where we breach an obligation whose fulfilment is essential to the proper performance of this contract and on whose fulfilment you may regularly rely (a cardinal obligation). In that case our liability is limited to the damage that is typical for this kind of contract and foreseeable at the time it was concluded.
Any further liability for slight negligence is excluded.
You are responsible for your own backups. Since your product data lives in your Git repository, an ordinary Git workflow already keeps a copy outside our reach.
10. Data protection
How we handle personal data, on what legal basis, and what rights you have is set out in our Privacy policy. Where we process personal data on your behalf, we do so on your documented instructions under a data processing agreement.
11. Changes to these terms
We may change these terms where there is a valid reason, for instance a change in the law, a court ruling, a new function, or a change in how the service is provided. We will tell you about a change in text form at least six weeks before it is due to take effect, and the message will say what changes and when.
For changes that do not touch what either of us owes the other, and for changes we are obliged to make by law or by a court ruling, the change is deemed accepted if you do not object before the date it takes effect. We will point this out to you in the message.
Changes to the price, to the scope of the service, or to any other essential part of the contract take effect only with your express agreement. Without that agreement the contract continues on the terms you have, or ends at the end of the current billing period.
If you object, either of us may terminate the subscription with effect from the end of the current billing period; until then the previous terms continue to apply.
12. Governing law and place of jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in the European Union, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence.
If you are a merchant, a legal person under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Munich, Germany. For consumers, the statutory places of jurisdiction apply.
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
13. Transfer of the contract
We may transfer this contract, with all rights and duties, to a company affiliated with us that takes over the provision of the service, so that Joyint can be run by the company built for it. We will tell you about a transfer in text form at least six weeks before it takes effect, naming the company that takes over and the date.
You may terminate the contract with effect from the transfer date, without notice and without cost. Until then nothing changes for you, and after it the new company stands in our place under these same terms. A subscription bought through the merchant of record is not affected by the transfer: the merchant remains your seller for it.
14. Final provisions
Should a provision of these terms be or become invalid, the validity of the remaining provisions is unaffected. Changes and additions to this contract require text form.
These terms are available in German and English. The German version is binding; the English version is provided for information only.
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